“Turn and face the strange…(ch-ch-cha-changes)” -David Bowie, Changes

Attend this participative workshop so that you can recognize the components of a change management plan for a major system implementation. You will discover ways to:

• raise the comfort level of the target population on the changes to their jobs;
• support initiatives by opening the lines of communications between front line, the project team and upper management.process for a major system implementation.

There are strange changes going on all around us---and quickly. The stock market plummeted to never-before-seen depths. Highly-qualified professionals are out of work. Organizations are scrambling to boot-camp their teams on Kotter’s Eight Steps for Change and Lewin’s Freeze/Refreeze Change Model. No one seems to know how to react to these strange changes fast enough.

Our locally-headquartered Florida Power and Light doesn’t need to scramble. They have perfected the art of change. FPL is agile; their ability to respond to change and emergencies is evidenced by their outstanding reply to Hurricane Andrew. Notice we wrote “respond to change” rather than “react.”. This is what we all want to be able to do: respond to change rather than react to it. FPL proves that elephants can, in fact, dance.

FPL’s facilitators are instructional designers.  They will share their energy and change management expertise with us, as it applies to their effort in training employees on a major system change. One of their favorite quotes about change is “change is inevitable, except from a vending machine.” -Robert C. Gallagher, former executive Associated Banc-Corp.

This program is relates to the following Areas of Expertise from the ASTD Workplace Learning and Performance Competency Model:

• Facilitating Organizational Change
• Managing the Learning Function

NOTE:  You need to register for this event by 12:00 noon on Monday, February 15th so that FPL Security can process the guest names and prepare badges for the event.

Register for this Event

Networking 5:30 p.m.
Dinner 6:00 p.m.
Program 7:00 p.m. 

Florida Power & Light Co.
9250 West Flagler Street, Miami FL
GO Auditorium Room 2646 (Second Floor)

Parking Directions:

• Enter the Parking Lot from 92 Avenue.
• Turn RIGHT at the stop sign (towards the building) and proceed to a small gate.
• Press button to obtain ticket and open the Visitor's Gate.
• Park securely.
• Walk to the building's Reception area and tell the receptionist your name.
• FPL will be called when guests arrive to escort them to the auditorium on the second floor. 

About our Presenter:

Gelsys Cárdenes  is the Senior Training Supervisor in FPL's Customer Service Business Unit. Her department supports the learning and process documentation needs of over 1,500 employees ranging from meter readers to commercial account managers. Prior to joining FPL, Gelsys worked at Eastern Airlines where she managed the group responsible for designing award promotions for travel agencies based on their support to Eastern. It was here where she developed a taste for travel which continues to be her favorite past time. Gelsys earned a Bachelors in Psychology from Florida International University. She also has a Systems Approach to Training (SAT) certification from FPL.

FPL Group, Inc. is a leading clean energy company with 2008 revenues of more than $16 billion, approximately 39,000 megawatts of generating capacity, and more than 15,000 employees in 27 states and Canada. Headquartered in Juno Beach, Fla., FPL Group’s principal subsidiaries are NextEra Energy Resources, LLC, the largest generator in North America of renewable energy from the wind and sun, and Florida Power & Light Company, which serves 4.5 million customer accounts in Florida and is one of the largest rate-regulated electric utilities in the country.